Privacy Policy
1. Introduction
Fernhurst Pty Ltd (“Fernhurst”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose and store your personal information when you visit our website (https://fernhurst.com.au/) or interact with us.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name, company name and job title
- Contact details (email address, phone number, address)
- Business or enquiry information submitted via forms
- Website usage data (IP address, browser type, pages visited)
- Any other information you provide to us directly
3. How We Collect Personal Information
We collect personal information in a number of ways, including when you:
- Submit an enquiry through our website
- Contact us via email or phone
- Engage with us for business or services
- Subscribe to communications or marketing materials
- Interact with our website (via cookies and analytics tools)
4. Why We Collect Your Information
We collect and use your personal information to:
- Respond to enquiries and provide customer support
- Deliver our products and services
- Manage business relationships
- Improve our website, services and user experience
- Send relevant updates, marketing or industry information (where permitted)
- Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors
- Service providers (e.g. IT, hosting, analytics, marketing platforms)
- Regulatory authorities or government bodies where required
- Business partners or suppliers where relevant to your enquiry
- We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy laws.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Analyse website traffic and usage
- Improve website performance and functionality
- You can manage or disable cookies through your browser settings.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no data transmission over the internet can be guaranteed as completely secure.
8. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete.
To make a request, please contact us using the details below.
9. Overseas Disclosure
Some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
12. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact us: